Welcome to FARQ Herbal. These Terms & Conditions govern your use of our website, products, and services. By accessing our website, placing an order, or using our services, you agree to follow these Terms & Conditions.
1. General Information
FARQ Herbal provides herbal wellness products intended to support general health and wellness. The information available on our website is provided for educational and informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease. Customers are advised to read product details carefully before purchasing.
2. Eligibility to Use Our Website
By using this website, you confirm that:
- You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use our website only for lawful purposes.
- You will not misuse the website, copy content, attempt unauthorized access, or interfere with website security.
3. Product Information
We try our best to display accurate product descriptions, ingredients, usage instructions, pricing, availability, and images.
However, product packaging, color, design, or appearance may slightly vary from the images shown on the website due to photography, screen settings, packaging updates, or manufacturing changes.
Customers should always read the label, ingredients, directions for use, warnings, and expiry details before using any product.
4. Health and Wellness Disclaimer
Our herbal wellness products are designed to support general wellness and lifestyle balance.
They should not be used as a replacement for medical treatment, professional diagnosis, prescribed medicine, or consultation with a qualified healthcare provider.
Before using any herbal product, consult a doctor or qualified healthcare professional if you:
- Have any existing medical condition
- Are taking any medication
- Have allergies
- Are pregnant or breastfeeding
- Are under medical supervision
- Experience any discomfort after use
5. Orders and Acceptance
Once you place an order on our website, you will receive an order confirmation through email, SMS, WhatsApp, or other available communication methods.
Order confirmation does not always mean final acceptance. We reserve the right to cancel or reject any order due to:
- Product unavailability
- Incorrect pricing
- Payment failure
- Incorrect shipping details
- Suspected fraud or misuse
- Delivery restrictions
- Any other operational or legal reason
If your prepaid order is cancelled by us, eligible refunds will be processed as per our Refund & Cancellation Policy.
6. Pricing and Payment
All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
We may change product prices, offers, discounts, or availability at any time without prior notice.
Payments may be accepted through available payment methods such as:
- UPI
- Debit card
- Credit card
- Net banking
- Wallets
- Cash on Delivery, if available
- Any other payment option enabled on the website
We do not store your complete payment details. Payments are processed through secure third-party payment gateways.
7. Shipping and Delivery
Orders are shipped to the address provided by the customer during checkout. Customers are responsible for providing accurate and complete delivery details.
Delivery timelines may vary depending on location, courier availability, public holidays, weather conditions, operational delays, or circumstances beyond our control.
For more details, please read our Shipping Policy.
8. Cancellation, Return, and Refund
Cancellation, return, and refund requests are handled according to our Refund & Cancellation Policy.
Due to the nature of herbal wellness products, returns may not be accepted once the product is opened, used, damaged, or tampered with, unless the product delivered is damaged, defective, expired, wrong, or incomplete.
9. User Account and Information
If you create an account or place an order on our website, you are responsible for maintaining the confidentiality of your login details and account activity.
You agree to provide accurate information and update it whenever required.
10. Website Content
All content on this website, including text, product descriptions, images, graphics, logos, icons, designs, videos, and brand materials, belongs to FARQ Herbal or its content partners.
You may not copy, reproduce, modify, distribute, sell, or use our website content for commercial purposes without written permission.
11. Prohibited Use
You agree not to:
- Use the website for illegal purposes
- Submit false or misleading information
- Attempt to hack, damage, or disrupt the website
- Copy or misuse website content
- Upload harmful files, viruses, or malicious code
- Make fake orders or fraudulent transactions
- Misuse offers, discounts, or coupons
12. Limitation of Liability
FARQ Herbal will not be responsible for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Product results may vary from person to person depending on age, lifestyle, diet, body type, habits, health condition, and product usage.
13. Third-Party Links
Our website may contain links to third-party websites, payment gateways, social media pages, courier tracking platforms, or other external services.
We are not responsible for the content, privacy practices, policies, or actions of third-party websites.
14. Changes to Terms
We may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date.
Continued use of our website after changes means you accept the updated Terms & Conditions.
15. Contact Information
For questions related to these Terms & Conditions, you can contact us at:
FARQ Herbal
Business Name: FARQ HERBAL
Email: info@farqherbal.com
Address: 1201, Noorani Nagar, Indore (M.P.)