At FARQ Herbal, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, purchase our products, contact us, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or fill out a form on our website, we may collect:
- Full name
- Email address
- Mobile number
- Billing and shipping address
- Order details
- Payment-related information
- Customer support messages
- Any information you voluntarily submit through forms, WhatsApp, email, or phone
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Cookies and tracking data
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To confirm payments and transactions
- To communicate order updates
- To provide customer support
- To respond to inquiries and complaints
- To improve our website, products, and services
- To send promotional offers, updates, or marketing messages, only where permitted
- To prevent fraud, misuse, or unauthorized transactions
- To comply with applicable legal and regulatory requirements
India’s Digital Personal Data Protection Act, 2023 requires businesses handling digital personal data to give users clear notice about what personal data is collected and why it is processed.
3. Payment Information
We do not store your complete card, UPI, net banking, or wallet details on our website.
All payments are processed through secure third-party payment gateways. These payment providers may collect and process payment information according to their own privacy policies and security standards.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Improve user experience
- Show relevant advertisements
You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
5. Sharing of Information
We do not sell your personal information.
We may share your information only with trusted third parties when required for business operations, such as:
- Delivery and courier partners
- Payment gateway providers
- Website hosting providers
- Email and SMS service providers
- Analytics and advertising platforms
- Legal, regulatory, or government authorities when required by law
We share only the information necessary to complete the relevant service.
6. Marketing Communication
With your consent or where legally permitted, we may send you product updates, offers, health-related educational content, or promotional messages through email, SMS, WhatsApp, or other communication channels.
You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no website, internet transmission, or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security of your data.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Process orders
- Provide customer support
- Maintain business records
- Comply with legal, tax, accounting, and regulatory requirements
- Resolve disputes
- Prevent fraud or misuse
When your information is no longer required, we may delete, anonymize, or securely store it as required by applicable law.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for certain types of processing
- Raise a complaint regarding misuse of your personal information
- Request information about how your data is used
To exercise your rights, you may contact us using the details provided in this Privacy Policy.
10. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children without parental or guardian consent.
If we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, social media pages, payment gateways, or other external platforms.
We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.
12. Product and Health Information Disclaimer
The information available on our website is for general wellness and educational purposes only. Our herbal products are not intended to diagnose, treat, cure, or prevent any disease.
Users should read product details carefully and consult a qualified healthcare professional before using any herbal, wellness, or supplement product, especially if they have a medical condition, are taking medication, or have allergies.
13. Order, Delivery, and Customer Support Data
To complete your purchase, we may share your name, phone number, address, and order details with courier, logistics, or fulfillment partners.
This information is used only for order processing, shipment, delivery confirmation, customer support, return handling, and related service purposes.
14. Grievance and Contact Information
For any privacy-related questions, complaints, corrections, or requests, you can contact us at:
FARQ Herbal
Business Name: [Add Legal Business Name]
Email: info@farqherbal.com
E-commerce businesses in India are expected to maintain grievance redressal mechanisms and provide contact details for consumer support under the Consumer Protection E-Commerce Rules, 2020.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data practices.
Any updates will be posted on this page with a revised effective date. We recommend reviewing this page periodically.
16. Consent
By using our website, placing an order, submitting your information, or contacting us through our website, phone, email, WhatsApp, or social media, you consent to the collection and use of your information as described in this Privacy Policy.